Your Website Store for Maintaining
Your Website

 

Preventive & Correction

Economical Website Maintenance

Get the website maintenance plan that will fix a broken site and not break a fixed budget.

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Management Level 2: Maintain

Purpose of Website Maintenance

Website maintenance is to keep your website in good operational order as you intended it to be. It maintains the status-quo. It is to present your visitors with a pleasant experience while visiting your website as it ensures everything is working as it should.

A good maintenance program not only builds trust and confidence with your visitors, but helps you control expensive repair costs.

What Website Maintenance Covers

What Is Included

Inphase Maintenance Plan also includes Management Level 1: Update-4, plus the following items that are included as maintenance:

• Three hours per month in preventive maintenance procedures as:
  • visual inspection of pages
  • code validation
  • check for spelling errors
  • test browser compatibility
  • check for missing/redundant Alt Tags
  • check for untitled documents
  • test webmail
  • check server requirements
  • test links as navigation and internal page
• Corrective, or repair, maintenance as required for
  • databases
  • links
  • buttons
  • page errors
  • forms
  • media
  • navigation
  • webmail
  • server
  • software upgrades on Tools
  • backups to your required destination

What Is Not Included

The following items are not included under the Inphase Maintenance plan:

• Third-party software other than that offered by Inphase as Tools
• Installation services for third-party software programs
• Storage space for server and website backups
• The email client on your personal computer (as Outlook or Gmail)
• Any software program on your computer, the Internet, Web, or the Cloud, that interfaces with your website

Inphase Management 2: Maintenance is for Inphase server side only and not for those programs and files on your personal or business computer.

Example of Website Maintenance

As an example of how an Inphase Maintenance plan works, let's say you have several software programs interfacing with your website to make it function to achieve your online goals for.

Say you have three areas of concern:

• You decide that a page is too long and you want to stop the text flow at a given point, create an overflow page and add a "Read More" button to the original page.
• You need to change a sales banner with a new photo and message, but you notice that the banner doesn't fade in and out when you roll over the action button
• You also noticed that your billing software that you personally installed on your server quit generating invoices

You have a maintenance plan with Inphase, so you give us a call. What can you expect Inphase to fix for you?

Let's take each request one at a time with explanations as to our actions.

Maintenance will not cover the new page and button. These are new items and fall under design. Once the design is completed and implemented, it will be included in the maintenance plan.

The sales banner will be fixed and the update will be installed if it is within the four update occurrences allowed or if you also have another Update Plan with Inphase. The banner is a previous element and updating is included within the plan.

The billing software is not included in the plan because you installed it yourself. However, we will troubleshoot the problem and advise you to the fix. If you choose Inphase to fix it, there will be an additional service fee. After the fix, it will be included in the Maintenance Plan.

Hopefully the above example will help you make an informed decision about maintenance.

Benefits of Website Maintenance

There are several advantages, or benefits, of having a good maintenance program:

• Keeps your website functioning properly
• Gives visitors a pleasant experience while visiting your site
• Promotes a degree of professionalism in your business
• Eliminates downtime and ensures time management
• Increases the probability of achieving your online goals
• Sets up a routine preventative action plan
• Reduces costly repairs

Cost of Website Maintenance

Inphase Management Level 2: Maintain is $14.50/mo

Reducing Repair Costs with Inphase Maintenance Management Services

The cost of repairing a website can be expensive. Technical repair can run $40 per hour in some areas. If the code to your site is involved, repair could run up to $80 per hour or more. If it takes a couple of hours to troubleshoot, repair, test, and republish to your server, just one instance of repair could cost you $80 to $160 at those prices. And there might be some hidden cost as dissatisfied visitors and loss of sales because of downtime.

Inphase repair cost, without a management plan, is $30 per hour. With the $14.50 Maintenance, if one repair took 3 hours, the rate per hour would only be $4.83, compared to $90 without the plan.

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